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The shipping prices of a supplier can not be found. Why is that?
The shipping prices of a supplier can not be found. Why is that?
Sara Orszagh avatar
Written by Sara Orszagh
Updated over a week ago

When you check the products or suppliers in Syncee and the shipping details of them, it may happen that you will not see the shipping prices. There can be two main reasons for that.

  1. The supplier offers FREE shipping

    1. When the supplier, whose products you check offer free shipping, you will see it labeled in the Shipping information tab of the products in the Search Products menu

    2. If you check the information among the supplier's details however, you will only see the shipping times mentioned

    3. It only applies to suppliers, who use our Auto-order feature

  2. The supplier does not use Auto-order

    1. When the supplier does not use our Auto-order feature, you will often see a 'Specific Pricing' tag in the Shipping information tab

      1. If you go to the Shipping information section, you will not see any shipping price added

    2. There are non auto-order suppliers, who provide general shipping details, you will see shipping prices there added in that case

      1. Please note, these prices will only be indicative

    3. In both cases, it is advised to reach out to the suppliers themselves to discuss their exact shipping costs

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