Upon fulfilling the orders, the suppliers provide the tracking information as well. To make the order process easier for our retailers, Syncee updates the status and tracking of the orders for the following platforms: Shopify, Ecwid by Lightspeed, Bigcommerce and Wix.
In case you have your store on any of these platforms, you will be able to check the status changes of your orders.
For orders, when the supplier uses our Auto order feature, once the supplier ships the order, the tracking details for the above platforms will be synchronized over to your store admin page and the status will be updated as well.
In case the supplier does not use the Auto order feature, the supplier, once they fulfill the order, will send the tracking information directly to you - often via e-mail.
Once you receive it, you will have the option to add it to the order in Syncee:
Go to the Orders menu
Click on the Syncee order number to view the order
Click on the double check marks to add the tracking number and update the fulfillment status of the order in your store via Syncee
In both cases, you would find the tracking and order status for each order in your store admin page among the order details.
You may reach out to the suppliers directly with any questions you have regarding their shipping times or fulfillment processes.
If you have any questions regarding the order processes, feel free to contact us via our live chat or e-mail at support@syncee.co