Depending on the suppliers' settings, there are 2 options for managing your orders in Syncee.
The first option is managing the orders with auto-order, while the other option is managing them without the auto-order feature.
Managing orders with auto-order
Most of our suppliers enable our auto-order feature which makes the order process easy to handle.
By using a supplier who has this feature enabled, once you receive an order in your store, it will be synchronized over to Syncee automatically where you can pay for it, you will not need to manually place the order on the supplier's website. Once the payment is done, the order is forwarded automatically to the supplier who fulfills it.
Upon fulfilling the orders, the suppliers provide the tracking information as well. To make the process even more effective, Syncee updates the status and tracking of the orders for the following platforms: Shopify*, Ecwid by Lightspeed, Bigcommerce and Wix.
You can pay the order in Syncee with PayPal or Card. The option which is available for making the payments depends on which Payment Gateway the supplier allowed in their account for receiving auto orders.
Please note, that all payments need to be made manually, the funds will not be deducted automatically from your bank account.
As the currency used in Syncee is USD, upon paying for the orders, regardless of the currency you use, Syncee will convert the paid amount to USD.
It may happen that you have more than one order at the same time with a given supplier, therefore, you will have the option to pay for them not only one-by-one but in bulk as well.
Managing orders one-by-one
Go to the Orders menu
Select the product/order you wish to pay for by clicking in the checkbox next to it
Click on Pay now to proceed to checkout and choose to pay via PayPal or by Credit/Debit Card
On the checkout page you will see the cost of the product and the applicable shipping fee and VAT as well.
Managing orders in bulk
Go to the Orders menu
Select the products/orders you wish to pay for by clicking in the checkboxes next to them
We suggest filtering the orders from one supplier and Unpaid as the Syncee status to ensure you could see the unpaid orders only from the given supplier
You can filter for the supplier by using the Select a supplier drop down menu
Please note, that in bulk, you can pay one supplier's products at a timeAlternatively, you can click on the "Select all on this page for bulk payment" option in the upper left corner and then choose which suppliers' orders you wish to place in bulk
Click on Pay now to proceed to checkout and choose to pay via PayPal or by Credit/Debit Card
On the checkout age you will see listed all the products and the applicable shipping fees and VAT as well.
Please note, that once the orders are paid for and forwarded, you will not be able to make any changes on them- such as the shipping address. If any details need to be modified, you would need to contact the suppliers directly.
Once the supplier ships the order, the tracking details for the above platforms will be synchronized over to your store admin page and the status will be updated as well.
Status tracking for Shopify
Status tracking for Shopify
When you receive an order, if you go to your Shopify store admin, you will be able to click on the Request Fulfillment button. This is not mandatory for you to be able to pay the orders, but a possible step for status tracking purposes.
Please note that this does not pay and place the order with your supplier, but change the status of the order to In progress. The order still needs to be paid for in your Syncee account. Once the order is shipped to your customer, the status of it will be kept updated.
Managing orders without auto-order
You may work with suppliers, who do not have our auto-order feature enabled.
In these cases, once you receive an order in your store, it will still be synchronized over to your Syncee account but you will need to go to their website, find the product there and place the order with your customer's details.
Go to the Orders menu
Click on the button next to the 'Non auto-order' label and you will be forwarded to their website
Find the product on the website - you may use the SKU or the product title for the search and order it with your customer's shipping details.
In Syncee, if you click on the Syncee order number, you can check your customer's shipping information
The supplier, once they fulfill the order, will send the tracking information directly to you - often via e-mail.
Once you receive it, you will have the option to add it to the order in Syncee:
Go to the Orders menu
Click on the Syncee order number to view the order
Click on the double check marks to add the tracking number and update the fulfillment status of the order in your store via Syncee
Please note, that Syncee updates the status and tracking of the orders for the following platforms: Shopify*, Ecwid by Lightspeed, Bigcommerce and Wix.
If you have any questions regarding the order processes, feel free to contact us via our live chat or e-mail at support@syncee.co