Requesting a refund for an order

Learn how to receive a refund if your supplier has not fulfilled your order.

Richard Barbocz avatar
Written by Richard Barbocz
Updated over a week ago

In some rare cases, it might happen that you need to request a refund for an order paid to your supplier.

While in most cases, Syncee provides a platform for placing the orders, the trading is done between you and your supplier directly. With this in mind, Syncee is not able to assist in such cases as the fulfillment of the orders in the suppliers' responsibility.

There are 3 ways to request a refund for a paid order.

Request a refund from the supplier directly

You can always get in touch with the supplier to discuss the matter of requesting a refund.

The suppliers' contact details could be found in the Marketplace -> My Suppliers menu.

By clicking on the supplier's name, you can check and do the followings:

  1. Check their website

    1. You could find more contact information as well as a Contact Form in most cases here

  2. See their e-mail address

  3. Chat with them by clicking on Contact supplier

  4. Check their phone number, if provided by them

It is always advisable to try different methods to get in touch with the suppliers.

Request a refund via PayPal

In case you did not receive a reply from the supplier or you are not satisfied with the end result of your request from them, we suggest asking PayPal to step in and assist you with the refund.

For the steps of requesting a refund via PayPal, please check the article below:

Request a chargeback at your bank

If the previously mentioned steps did not help, we always suggest contacting your bank in order to request a chargeback for the transaction. This process is different at each bank and we suggest contacting them in regards to what steps to take exactly.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at

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