With the Auto Order feature, you will receive your retailers' orders in Syncee directly to your Shopify store.
Please find the steps of the order process below:
An order occurs on the retailer's end.
The retailer pays for the order through Syncee
you will receive the payment upfront to your connected payment provider.
The order will be automatically forwarded to your store as a "Paid" "Unfulfilled" order.
Fulfill the order from your store
Once you have a tracking number, enter it into your order in your store admin.
Syncee forwards the tracking information to the retailer's store.
To check the order details in your Shopify admin, please follow the steps below:
Log in to your Shopify admin.
Click on Orders on the left-hand side.
Select the order
you can check the date, the billing data, the amount, and also the memo (syncee order number) to indentify the transaction of the order.
the Retailer Domain and Syncee Order ID are highlighted under the Additional details on the right-hand side.
To check the order details in your Syncee account, please follow the steps below:
Log in to your Syncee account
Click on Orders on the left-hand sidebar
Search for the order
you can use the search bar by copying the Syncee Order ID you received to your online store or searching for the retailer's name
Please note that Syncee does not handle the payments of the orders. It goes through PayPal or Stripe directly from the retailer to the supplier.
Please note: Syncee just uploads the paid orders to your store. For example, any other necessary steps (shipping the product, adding the tracking number, and fulfilling the order) are your responsibility as a supplier.
After the retailer paid the order, we cannot apply any changes in the order details (e.g. shipping details).
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at firstname.lastname@example.org.