It may happen that you wish to delete products you have previously uploaded to your store.
You can do so from the Syncee catalogs you have or directly in your store too.
Deleting products using the Syncee catalogs
There are two types of catalogs in Syncee and the way you can delete products from the depends on them:
Marketplace type catalog - when you selected products one-by-one in the Search Products menu
Supplier Search type catalog - when you have added the complete catalog of the supplier from the Find Suppliers menu
Marketplace type catalogs
Go to the My Catalogs menu of the Marketplace
Open the catalog you wish to delete the products from
Go to the Catalog Settings menu and make sure you have the following setting:
What shall we do with the product that is not available? -> Delete
In the Product listing menu select the products you wish to remove
Check the boxes next to the products you wish to delete
Click on the Actions tab
Select Remove
Sync the catalog
Supplier Search type catalogs
Go to the My Catalogs menu of the Marketplace
Open the catalog you wish to delete the products from
Go to the Catalog Settings menu and make sure you have the following setting:
What shall we do with the product that is not available? -> Delete
In the Product listing menu set up the filter according to what you wish to exclude from the products
You can filter out certain products one-by-one using their SKUs or IDs.
Please make sure you choose ' is not equal to' as a condition and you can select the SKUs from the drop-down list or you can add them manually
You can filter out products in bulk as well selecting a category or vendor for example
Please make sure that the condition is on 'is not equal to' and choose the values from the drop-down list
Once ready, click on Apply filter
Sync the catalog
Please note, the 'What shall we do with the product that is not available?' option means that the products have been removed from the catalog by the supplier or you, it does not refer to the out of stock products. The products that reach 0 quantity could not be deleted automatically.
If you wish to remove all products from a catalog, you have the option to delete the catalog itself:
Go to the My Catalogs menu of the Marketplace
Click on the 3 dots at the end of the row of the catalog you wish to delete
Select the Delete option
A confirmation window will open where you need to type the word 'Delete'
Click on Delete
The product deletion process will start and once it finishes, the managed products number in your account will update accordingly.
If you wish to delete more than one catalog, it is advised not to delete them at the same time. We would suggest waiting until the products from one catalog will be removed from the store and only then delete the next catalog.
Deleting products from the store manually
You have the option to delete the products from your store as well.
If you wish to do so, you would need to select the products in your store admin page and delete them.
Please note, however, that if you use this method, it will be necessary to remove the products from the Syncee catalogs as well, otherwise, with the next sync, they will be re-uploaded to the store.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.