Syncee provides a seamless and secure payment process, ensuring that retailers pay suppliers directly for their orders through a secure channel provided by a payment provider, such as Stripe or PayPal.
As a supplier, you can find the order payments deposited into your connected payment account. To make it easier to identify payments of the orders, use the unique Syncee Order ID associated with each transaction. This Order ID can be found both in your Syncee account (Orders menu) and in your online store admin, ensuring you can efficiently track and manage your payments.
Keep in mind!
Since Syncee is not involved in the payment process, we do not mediate in the refund process either. Refunds should be handled directly through your connected payment provider account.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at suppliers@syncee.co.