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How are the orders' invoices managed?
How are the orders' invoices managed?
Sara Orszagh avatar
Written by Sara Orszagh
Updated over a week ago

The invoicing process has two main parts:

  • Sending the invoice to your customer

  • Receiving the invoice from the supplier

Sending the invoice to your customer

When you receive an order in your store from your customer, the invoice for the ordered products should be sent out from your store directly. It is necessary for you to set up your invoicing details there.

On the invoices they will receive, they will see the product details and prices you have in your store and for which they have purchased them from you.

Receiving the invoice from the supplier

Once you received the order from your customer, you will need to pay and place the order for the given product at the supplier as well. Upon fulfilling the order, they will send out the invoice to you.

As they receive the order from you - as the retailer - they will send the invoice only to you, using your billing information for it and the prices you will see will be the product prices the supplier sells them for.

Your customers will not receive any invoices from the suppliers themselves.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

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