Now that we have added the products from Alibaba to our store (by following these steps), we have received our first order for such a product. What should we do now?
Let us walk you through all the steps of managing your Alibaba orders.
Status tracking in Shopify
If you open your Shopify store admin, you will be able to click on the Request Fulfillment button. This is not mandatory for you to be able to pay the orders, but a possible step for status tracking purposes.
Please note that this does not pay and place the order with your supplier, but change the status of the order to In progress. Paying the order should be done in Syncee as per the steps below.
Once an order comes in, you should find it under Manage Orders -> Alibaba Orders
(Keep in mind that if you are using the free Starter Plan, you need to click on Synchronize to download the orders.)
You can find the orders here for the products that were uploaded by Syncee. Based on the settings in your Profile, you will see only the paid orders or all of them.
First of all, please choose the orders you wish to place and pay.
Once done, click on “Place and pay selected orders”.
On the Checkout screen, please select the shipping method for each supplier.
(If you see more separate orders here it means those products belong to different Alibaba.com suppliers. You have to pay for each supplier separately, and you have to select shipping options for them separately.)
On the next screen, you will see the Payment Summary,
Here, you need to click on the link and add your payment method to your Alibaba account.
If you save the card or payment method, the next time you click on Pay Order, it will be done automatically for you so you do not need to log in and enter your details again.
Please keep in mind that placing the order and paying for it are two different options. At first, the order is placed and then you need to pay for it.
Next time, you can follow the steps above to manually place the orders by choosing the shipping method manually as well as paying them.
You have the possibility to set up Syncee to automatically place (and pay) the orders automatically if you go to your Profile -> Order Settings.
!Syncee will download your order from your store, then place and pay the orders automatically to the Alibaba system with the cheapest shipping method. It works if you have proper payment settings in your Alibaba account. PLEASE NOTE: Syncee will only download and send orders with PAID status!
Let us see the different scenarios that you can have with automatizing the order methods in Syncee.
Manually place the orders and then pay them
This is the default setting. You have this when you do NOT have a saved payment method in Alibaba and your Alibaba order settings are on manual.
Automatically place the order, but pay manually
This way Syncee automatically places the orders with the cheapest shipping method, but you have to pay for them manually in Alibaba.
This happens when you do NOT have a saved payment method in Alibaba and your Alibaba order settings are on Auto order
Place the orders manually, but pay them automatically
This way, you choose the shipping methods for the orders and then pay them automatically.
This happens when you have a saved payment method in Alibaba and your Alibaba order settings are on manual.
Fully automated -!USE THIS AT YOUR OWN RISK!
This way, Syncee synchronizes the orders for you and you pay the orders automatically.
This happens when you have a saved payment method in Alibaba and your Alibaba order settings are on Auto order
If you have any questions or issues in regards to the Alibaba site, we suggest checking out their Help Center as well HERE.
Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at firstname.lastname@example.org.