After successfully uploading products from the Syncee Marketplace to your store, you should start receiving orders as well.

When you have an order for products that Syncee uploaded and your customer pays as well, you will be able to pay and place them in Syncee.

Status tracking in Shopify

If you open your Shopify store admin, you will be able to click on the Request Fulfillment button. This is not mandatory for you to be able to pay the orders, but a possible step for status tracking purposes.

Please note that this does not pay and place the order with your supplier, but change the status of the order to In progress. Paying the order should be done in Syncee as per the steps below.

Paying and placing the orders in Syncee

Once you get an order where the supplier enabled automatic order management, you could pay and forward the order to your supplier by following the steps below.

Make sure to choose your supplier as a dropshipper!

To learn how to do so, check out this article.

If you wish to pay and forward an order for a product(s) with auto-order enabled, please go to Manage Orders.

Please note that for users with the free Starter plan, the orders are not synchronized automatically! In case you are using the Starter plan, you need to click on Synchronize manually!

Here, choose which product(s) you would like to pay for and order.

Click on the “Pay this item” icon to proceed to checkout and choose to pay via PayPal or by Credit/Debit Card.

The screenshot below shows an example of what you should see. VAT is added at checkout if applicable.

(All payments are handled via PayPal and Stripe, and Syncee does not have access to them, meaning that PayPal or Stripe should be contacted regarding payments.)

Please note that the option to pay with PayPal or Stripe depends on which Payment Gateway the supplier allowed in their account for receiving auto orders.

Be aware that after the order has been placed we cannot apply any changes in them (e.g., shipping address), and you would need to communicate regarding these with the suppliers directly.

After the payment is made, the Supplier will receive your order in their store and fulfill it.

Once the supplier sends the products, the tracking number will be found in your store.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

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