After successfully uploading products from the Syncee Marketplace to your store, you should start receiving orders as well.

When you have an order for products that Syncee uploaded and your customer pays as well, you will be able to pay and place them in Syncee.

Status tracking in Shopify

If you open your Shopify store admin, you will be able to click on the Request Fulfillment button. This is not mandatory for you to be able to pay the orders, but a possible step for status tracking purposes.

Please note that this does not pay and place the order with your supplier, but change the status of the order to In progress. Paying the order should be done in Syncee as per the steps below.

Paying and placing the orders in Syncee

Once you get more than one order for products from the same supplier, and the supplier enabled automatic order management, you could pay and forward the order to your supplier by following the steps below.

Please note that you can pay and order the products in bulk if they are from the same supplier.

Make sure to choose your supplier as a dropshipper!

To learn how to do so, check out this article

If you wish to pay and forward orders for products that have auto-order enabled, please go to Manage Orders.

Here, choose which products/orders you would like to pay and order.

We suggest filtering the orders from one supplier and Pending as the Syncee status to ensure you could see the unpaid orders from one supplier only. While choosing the supplier filter, you could see the Auto-order icon next to their name.

After choosing which products/orders you wish to pay and forward, click on the “Pay selected orders” icon to proceed to checkout and choose to pay via PayPal or by Credit/Debit Card.

(All payments are handled via PayPal, and Syncee does not have access to them, meaning that PayPal or Stripe should be contacted regarding payments.)

Please note that after the order has been synchronized over to your Syncee account, you could pay and place it at your supplier for 72 hours.

If 72 hours have passed and you wish to place the order, you could extend the order prior to paying it by clicking on "Extend" when the pop-up warning message appears.

Learn more about the limitation here:

Please note that the option to pay with PayPal or Stripe depends on which Payment Gateway the supplier allowed in their account for receiving auto orders.

Beware of the fact that after the order has been placed, we cannot apply changes in them (e.g., shipping address), and you would need to communicate regarding these with the suppliers directly.

After the payment is made, the Supplier will receive your order in their store and fulfill it.

Once the supplier sends the products, the tracking number will be found in your store.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

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