If you wish to have the orders shown in your Syncee account in the "Manage Orders" menu, you will need to provide your "Orders Billing Information" and "Orders Shipping Information".

In the Manage Orders menu you receive this pop-up window if this information is still missing:

Everything you need to do is to click on the "Go to settings" button that can be seen in the screenshot and you will be directed to the "Order Settings" where you need to fill in the billing information:

and the shipping information:

You need to be sure you have provided every obligatory information and do not forget to click on the "Save" button at the bottom of your page.

If you need to change or check this information, you can do it by clicking on your username at the bottom-left corner of your page:

Then go to "Profile":

And "Order settings":

Please be noted, if you manage products from a dropshipper supplier, they will ship the product directly to your customer.

However, if you have products from a wholesaler, they will use this billing and shipping information you have given here as it can be seen at the top of the page as well:

In the case of suppliers who provide both, you could change their settings by following this article below:

Please ensure that you have provided your own information here and not one of your customers, even if you have products from dropshipper suppliers only.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

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