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Why do I see a lock icon in my catalog?
Why do I see a lock icon in my catalog?

Learn why your catalog filters might be locked.

Richard Barbocz avatar
Written by Richard Barbocz
Updated over a week ago

We have certain limitation on the filters you could set up, however there is a possibility to set up your filters that exceed the limitations in Syncee, you just have to let our support team know how you wish to have it set up. 😉

Once our support team sets up the filters for you, however, they will have to lock your filter settings in order to prevent accidental changes. If you wish to change them, just reach out to us again.

A locked filter looks like this:


As we see on the image above, there is a notification and the filter is greyed out.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at

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