In some rare cases, it might happen that you need to request a refund from one of your suppliers for any reason.

Please note that the fulfillment of orders is entirely the suppliers' responsibility and Syncee does not have any impact on them as they are entirely different companies.

Syncee does not handle the payments and could not assist with such requests. You would need to request it from the supplier via the 3 different methods explained below.

Request a refund from the supplier directly

In order to do this, you would need to contact them directly via their contact details you find on their site or in Syncee.

To find their contact details, just go to Marketplace -> My Suppliers.

It is always advisable to contact them via e-mail.

Request a refund via PayPal

In case you did not receive a reply from the supplier or you are not satisfied with the end result of your request from them. In these cases, we suggest asking PayPal to step in and assist you with the refund.

For the steps of requesting a refund via PayPal, please check the article below:

https://www.paypal.com/us/smarthelp/article/how-do-i-request-a-refund-faq406

Request a charge back at your bank

If the previously mentioned steps did not help, we always suggest contacting you bank in order to request a charge back for the transaction. This process is different at each bank and we suggest contacting them in regards to what steps to take exactly.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

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