In case you use Chrome or any other type of browser and get the below error, please try to load the page from Firefox or refer to the troubleshooting steps explained in this article.

Upon opening the app, you might see the following:

The site of Ecwid by Lightspeed blocks the pop-ups and redirects by default. In this case, you can allow it by following these easy steps from Chrome:

1. Please click on the lock icon at the left top corner and click on "Site settings."

2. Please find the "Pop-ups and redirects" option in the list and click on "Allow."

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at

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