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Why are the products not uploading to my store?
Why are the products not uploading to my store?

This article shows the reasons why the products are not uploaded.

Melinda Beres avatar
Written by Melinda Beres
Updated over a week ago

Let's see the most common reasons why the products would not upload to your store:

  1. The product is out of stock on the supplier's website

    1. If you wish to upload these products, set the What should Syncee do with those variants/products that have a quantity of 0? option to Upload with 0 quantity


  2. The supplier has not approved your request yet

    1. There are suppliers on our Marketplace who set up certain approval processes and you can only upload their products if they approve your request for it

    2. More about the approval process HERE


  3. The Syncee application has been deleted from your store

    1. If the application had been uninstalled from the store, the products would not upload

      1. Check your apps menu in your store admin to make sure Syncee is installed


  4. The Upload new products option is disabled in the catalog

    1. Check in the Catalog settings menu of the catalogs if this feature is enabled. If not, even if you sync the catalog, the products would not be uploaded


  5. Ecwid by Lightspeed - Venture plan or other store limitations

    1. If you have the Venture plan, you will only be able to upload products that do not have variations

    2. If you try to upload a product that has different variations - such as sizes, you will see a notification that you can not upload it to your store

    3. Make sure you check the plan you have with the e-commerce platform to see what is included in it


  6. You do not have the appropriate subscription

    1. It may happen that you wish to upload more products than your subscription allows you

    2. We only upload the number of products that you have in your plan, the rest will remain in pending status

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

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