All Collections
Retailers
Using the Syncee Marketplace
How to contact our suppliers directly?
How to contact our suppliers directly?

This article will show you how you can contact the suppliers

Imre Vigh avatar
Written by Imre Vigh
Updated over a week ago

It can happen that you have some questions regarding the products, returns, or shipping. In this case, we recommend contacting them via their contact form on their website, via email, or our in-app chat.

Please allow the supplier 48 working hours to reply to your query.

In Syncee, you can see the website and the e-mail address of the suppliers in multiple places:

Search Products menu

  • Open the product

  • Click on the name of the supplier to check their website and e-mail address

  • Click on the Contact supplier button to open the in-app chat

Find Suppliers menu

  • Select the supplier in the Advanced search bar

  • Click on Catalog and Supplier details button

  • Website, e-mail address and the in-app messenger option will be there

    • Click on the Contact supplier button to message them from the in-app chat

My Suppliers menu

  • Click on the name of the supplier

  • Website, e-mail address and the in-app messenger option will be there

    • Click on the Contact supplier button to message them from the in-app chat

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.

Did this answer your question?