In the guide below, you will find the process of handling orders, in case the supplier does not use the auto order feature.

In the case of suppliers with auto order, please the articles below:

Once you have received an order from a customer for a product from one of the Syncee suppliers, the products will be shown in the "Orders" menu in your Syncee account.

The suppliers will be notified about the orders, and they will be shown in their accounts as well; however, it is not equal to an automatic product order.

You need to go to the website of the supplier, register (if you have not registered yet), and place the order manually for the product.

Just go to the "Marketplace -> My Suppliers" menu and click on the name of the supplier. Here, you can be directed to their website or contact them through our in-app supplier chat by clicking to "Contact supplier":

On the website of the supplier, you can find the required product by searching for their name or SKU. Once you have found it, put it into your shopping cart to pay for it and order it.

It would help if you also discussed with the supplier who will place the orders. It is because some of the suppliers can handle it on their own, but some of them still require the retailers to do it.

These orders will be able to be exported in a CSV file, so if you wish, you can download it and send it to the suppliers directly if this is what you discuss with them.

Please discuss the order, shipping, and payment details with the supplier whenever you start selling a new company's products.

Should you have any questions or need any assistance, let us know via the in-app chat or e-mail at support@syncee.co.