If you want to get a refund and you are using Shopify:
Please turn to Shopify's Customer Support, because the users of Syncee who are running their online store on Shopify do not pay to our company directly, but to Shopify. Please consult their Terms and Conditions about the refund policy.
If you want to get a refund and you are using an other e-commerce platform:
Please turn to our support service with financial issues as you are paying directly to Syncee. You can do it by sending an email to the firstname.lastname@example.org address or via our in-app chat.